Terms & Conditions
Returns & Refunds
If you are unhappy with your purchase you may return it in its original condition for a refund. Shipping cost will not be refunded. We strongly recommend that all returned items be sent with Delivery Confirmation. If we do not receive your return, we will not be able to issue a refund. If the purchase is made in a currency other than UK Pound, a refund will be based on the daily rate of the date of purchase. Exchanges will be treated as a return and shipping will be charged to send any requested items.
Our policy is applicable for 14 days after order is received. If 14+ days have gone by since receipt, unfortunately we can’t offer you refunds or exchanges. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exact exchanges will be made on damaged or defective products. If a product arrives damaged, you must include all original packaging material for insurance purposes. Claims must be made within 14 days of receipt via email to email@example.com.
Items that are returned to our warehouse as undeliverable by our couriers, or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment. We will try and contact you three times through the email address provided with your order. If 60 days have passed, and we have not received a response from you, your item will be returned to stock and you will be refunded for the product cost, but not the shipping costs, associated with this order.
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